At Trinity Paws, customer satisfaction is important. If you're not satisfied with your order or experience an issue with a product, please contact us and we'll work to help resolve it.
Returns
We accept return requests within 30 days of delivery.
To be eligible for a return, the item must be unused, in the same condition in which it was received, and in its original packaging when applicable.
To request a return, email trinitypawsstore@gmail.com with your order number and reason for the return.
Please do not send a product back without contacting us first. Once your return request has been reviewed, we will provide the appropriate return instructions.
For standard returns, such as changing your mind about a purchase, the customer is responsible for return shipping costs.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact trinitypawsstore@gmail.com as soon as possible.
Include your order number, a description of the issue, and clear photos of the item. We will review the issue and provide an appropriate resolution.
Refunds
Once an approved return is received and inspected, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
Original shipping charges, when applicable, are generally non-refundable unless the order arrived damaged, defective, or incorrect.
Cancellations & Order Changes
If you need to cancel or modify an order, please contact us as soon as possible at trinitypawsstore@gmail.com.
We cannot guarantee that an order can be changed or canceled once it has entered processing or has been shipped.
Contact Us
If you have any questions regarding a return or refund, please contact:
Trinity Paws
Email: trinitypawsstore@gmail.com
Website: TrinityPaws.com