Need help with your Trinity Paws order or have a question about one of our products? We're here to make getting the answers you need simple.
How can I contact Trinity Paws?
For questions about products, orders, shipping, returns, or anything else related to your purchase, email:
Please include your order number when contacting us about an existing order.
How can I track my order?
Once your order has shipped, tracking information will be provided when available. You can use the tracking information to follow your package's delivery progress.
Can I change or cancel my order?
If you need to change or cancel an order, contact trinitypawsstore@gmail.com as soon as possible.
We cannot guarantee changes or cancellations after an order has entered processing or shipped.
What if my order arrives damaged or incorrect?
Please contact us as soon as possible at trinitypawsstore@gmail.com and include your order number, a description of the issue, and clear photos of the product.
We'll review the issue and help determine the appropriate resolution.
Can I return an item?
Trinity Paws accepts eligible return requests within 30 days of delivery. Please review our Return & Refund Policy for complete information regarding eligibility, return shipping, and refunds.
Where can I find shipping information?
Please visit our Shipping Policy for information about order processing, estimated delivery times, tracking, and other shipping details.
Still Need Help?
Send your question to trinitypawsstore@gmail.com and we'll get back to you as soon as possible.
Trinity Paws
Making everyday pet care simpler. 🐾