Refund policy

At Trinity Paws, we want you and your furry friends to be completely happy with your purchase.

If you are not satisfied with your order, you may request a return or refund within 30 days of receiving your item.

To be eligible for a return:

• The item must be unused, in its original condition, and in the original packaging.
  
  

• Proof of purchase (order number or receipt) is required.
  
  

Once we receive and inspect your return, we’ll notify you by email and issue a refund to your original payment method within 5–10 business days.

Please note:

• Customers are responsible for return shipping costs unless the product is defective or damaged.
  
  

• Certain products (like pet beds or grooming tools) may not be eligible for return once used for hygiene reasons.
  
  

If your item arrived damaged or incorrect, please contact us immediately at [your email] with photos, and we’ll make it right.

Thank you for shopping with Trinity Paws 🐾